--- title: Flooring The Consumer Blog | Customer Experience (7) description: Simple Marketing Now's Flooring The Consumer blog focuses on the customer experience online and offline. (7) --- [![Simple Marketing Now](https://www.simplemarketingnow.com/hs-fs/file-2223845170-png/Simple_Dec2014/logo/simple-marketing-now-logo.png?width=180&height=83&name=simple-marketing-now-logo.png "Simple Marketing Now")](https://www.SimpleMarketingNow.com) - [Services](https://www.simplemarketingnow.com/services) - [Services](https://www.simplemarketingnow.com/services) - [>> Strategy & Direction](https://www.simplemarketingnow.com/services/strategy) - [>> Systems & Tools](https://www.simplemarketingnow.com/systems-tools-infrastructure) - [>> Execution, Content & Programs](https://www.simplemarketingnow.com/execution-content-programs) - [Case Studies](https://www.simplemarketingnow.com/case_studies) - [Case Studies](https://www.simplemarketingnow.com/case_studies) - [Website Redesign](https://www.simplemarketingnow.com/case_studies/website-redesign) - [Complete Redesign on HubSpot](https://www.simplemarketingnow.com/case_studies/website-redesign/complete-overhaul) - [Business Blogging](https://www.simplemarketingnow.com/blog) - [Blog](https://www.simplemarketingnow.com/content-talks-business-blog) - [Content Talks Business](https://www.simplemarketingnow.com/content-talks-business-blog) - [Flooring the Consumer](https://www.simplemarketingnow.com/blog/flooring-the-consumer) - [Social Flooring Index](https://www.simplemarketingnow.com/blog/social-flooring-index-blog) - [About](https://www.simplemarketingnow.com/about) - [About Us](https://www.simplemarketingnow.com/about) - [Meet the Simplifier](https://www.simplemarketingnow.com/about_us/christine_b_whittemore) - [Testimonials](https://www.simplemarketingnow.com/about_us/testimonials) - [News](https://www.simplemarketingnow.com/news) - [Resource Library](https://www.simplemarketingnow.com/resources) - [Customer Experience Articles](https://www.simplemarketingnow.com/About_Us/Christine_B_Whittemore/customer-experience-articles) - [Contact](https://www.simplemarketingnow.com/contact-us) - [Contact Us](https://www.simplemarketingnow.com/contact-us) - [Subscribe to Newsletter](https://offers.simplemarketingnow.com/join-our-monthly-enewsletter-list) # Flooring The Consumer Focusing on the Consumer Experience Online & Offline Select Category B2B Social Media brand marketing customer experience customer loyalty Digital Marketing email marketing FCW flooring blogs flooring industry This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![](https://www.simplemarketingnow.com/hs-fs/file-17388673-jpg/images/this-is-retail.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/127649/3-retailers-redefine-retail-experience-nrf-this-is-retail-contest) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 1 Min Read ### [3 Retailers Redefine Retail Experience: NRF 'This Is Retail' Contest](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/127649/3-retailers-redefine-retail-experience-nrf-this-is-retail-contest) Have you followed the NRF 'This is Retail' Contest? The three winning retailers truly redefine the retail ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore June 4, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17379556-jpg/images/paradox-content-choice.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/126548/avoiding-paradox-of-choice-when-connecting-with-customers) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [Digital Marketing](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/digital-marketing) 2 Min Read ### [Avoiding 'Paradox of Choice' When Connecting With Customers](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/126548/avoiding-paradox-of-choice-when-connecting-with-customers) I've been thinking intensely about connecting with customers online and the role that content plays. At the ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore May 21, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17363784-jpg/images/crocs-email-employees.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/126033/customers-are-people-tips-for-getting-more-customers) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [Digital Marketing](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/digital-marketing) 2 Min Read ### [Customers Are People: Tips For Getting More Customers!](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/126033/customers-are-people-tips-for-getting-more-customers) [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore May 14, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-2264176287-jpg/images/Shopping-Cart-twenty20_ig-529780269091198070_278140.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/125469/the-online-retail-experience-ecommerce-best-practices) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [Digital Marketing](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/digital-marketing) [email marketing](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/email-marketing) 1 Min Read ### [The Online Retail Experience: Ecommerce Best Practices](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/125469/the-online-retail-experience-ecommerce-best-practices) What makes for an outstanding online retail experience? There's finding a site that engages you from multiple ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore May 7, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17382169-jpg/images/schmitt.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/124906/happiness-and-customer-experience-interview-with-bernd-schmitt) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 3 Min Read ### [Happiness and Customer Experience: Interview with Bernd Schmitt](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/124906/happiness-and-customer-experience-interview-with-bernd-schmitt) During BRITE '12, Columbia Business School Professor Bernd Schmitt introduced "Happy Customers Everywhere", ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore April 30, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17375184-jpg/images/jet-blue-pilot1.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/124373/JetBlue-Reinvents-Airline-Customer-Experience) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 2 Min Read ### [JetBlue Reinvents Airline Customer Experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/124373/JetBlue-Reinvents-Airline-Customer-Experience) Have you flown JetBlue yet? I had my first experience with the airline last week traveling to and from ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore April 23, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17387255-jpeg/images/surfaces-connecting-with-customers.jpeg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/123811/connecting-with-customers-4-tips-based-on-surfaces-highlights) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [FCW](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/fcw) 3 Min Read ### [Connecting With Customers: 4 Tips Based on Surfaces Highlights](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/123811/connecting-with-customers-4-tips-based-on-surfaces-highlights) Although about Surfaces 2011, the insights captured in this Floor Covering Weekly article, published in the ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore April 16, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17365616-jpg/images/dsw-shoe-lovers.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/123224/dsw-a-retail-experience-for-shoe-lovers) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 2 Min Read ### [DSW: a Retail Experience for Shoe Lovers](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/123224/dsw-a-retail-experience-for-shoe-lovers) The DSW - aka Designer Shoe Warehouse - retail experience focuses intensely on conveniently bringing together ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore April 9, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17391479-jpg/images/zappos-trends-retail-experience.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/122641/zappos-online-retail-experience-powered-by-customers) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 1 Min Read ### [Zappos' Online Retail Experience: Powered By Customers](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/122641/zappos-online-retail-experience-powered-by-customers) Zappos' website - aka its online retail experience - strikes me as being 'powered by customers'. Would you ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore April 2, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [5](https://www.simplemarketingnow.com/blog/flooring-the-consumer/page/5) [6](https://www.simplemarketingnow.com/blog/flooring-the-consumer/page/6) [7](https://www.simplemarketingnow.com/blog/flooring-the-consumer/page/7) [8](https://www.simplemarketingnow.com/blog/flooring-the-consumer/page/8) [9](https://www.simplemarketingnow.com/blog/flooring-the-consumer/page/9) [![Simple Marketing Now](https://www.simplemarketingnow.com/hs-fs/hub/103148/file-2285012167.png?width=215&height=95&name=file-2285012167.png "Simple Marketing Now")](https://www.simplemarketingnow.com/) [Follow us on LinkedIn ](https://www.linkedin.com/company/simple-marketing-now) [Follow us on Twitter ](https://twitter.com/CBWhittemore) [Follow us on Facebook ](https://www.facebook.com/SimpleMarketingNow) #### ABOUT - [About Simple Marketing Now](https://www.simplemarketingnow.com/about_us) - [Meet the Simplifier](https://www.simplemarketingnow.com/about_us/christine_b_whittemore) - [Testimonials](https://www.simplemarketingnow.com/About_Us/testimonials) - [News](https://www.simplemarketingnow.com/news) #### SERVICES - [Inbound Marketing](https://www.simplemarketingnow.com/services/inbound-marketing) - [Digital Marketing](https://www.simplemarketingnow.com/services/digital-marketing) - [Content Marketing](https://www.simplemarketingnow.com/services/content-marketing) - [Context Marketing](https://www.simplemarketingnow.com/contextual-marketing) - [Social Media](https://www.simplemarketingnow.com/services/social-media-marketing) - [Business Blogging](https://www.simplemarketingnow.com/services/blogging) - [Pricing Packages](https://www.simplemarketingnow.com/pricing-packages-inbound-marketing) #### CONTACT - [Contact Us](https://www.simplemarketingnow.com/contact-us) - [Subscribe to Newsletter](https://offers.simplemarketingnow.com/join-our-monthly-enewsletter-list) #### Resources - [Content Talks Business Blog](https://www.simplemarketingnow.com/content-talks-business-blog) - [Flooring The Consumer Blog](https://www.simplemarketingnow.com/blog/flooring-the-consumer) - [Social Flooring Index Blog](https://www.simplemarketingnow.com/blog/social-flooring-index-blog) - [Resource Library](https://www.simplemarketingnow.com/resources) - [Cust/Experience Articles](https://www.simplemarketingnow.com/About_Us/Christine_B_Whittemore/customer-experience-articles) - [Case Studies](https://www.simplemarketingnow.com/case_studies) © 2026 Simple Marketing Now LLC [Privacy Policy](https://www.simplemarketingnow.com/blog/flooring-the-consumer/page/7#)  |  [Terms of Use](https://www.simplemarketingnow.com/blog/flooring-the-consumer/page/7#)