3 Retailers Redefine Retail Experience: NRF 'This Is Retail' Contest
Have you followed the NRF 'This is Retail' Contest? The three winning retailers truly redefine the retail ...
Avoiding 'Paradox of Choice' When Connecting With Customers
I've been thinking intensely about connecting with customers online and the role that content plays. At the ...
The Online Retail Experience: Ecommerce Best Practices
What makes for an outstanding online retail experience? There's finding a site that engages you from multiple ...
Happiness and Customer Experience: Interview with Bernd Schmitt
During BRITE '12, Columbia Business School Professor Bernd Schmitt introduced "Happy Customers Everywhere", ...
JetBlue Reinvents Airline Customer Experience
Have you flown JetBlue yet? I had my first experience with the airline last week traveling to and from ...
Connecting With Customers: 4 Tips Based on Surfaces Highlights
Although about Surfaces 2011, the insights captured in this Floor Covering Weekly article, published in the ...
DSW: a Retail Experience for Shoe Lovers
The DSW - aka Designer Shoe Warehouse - retail experience focuses intensely on conveniently bringing together ...
Zappos' Online Retail Experience: Powered By Customers
Zappos' website - aka its online retail experience - strikes me as being 'powered by customers'. Would you ...