Evaluating Blogs: Social Flooring Index Reviews
Perhaps you are aware that I've been monitoring the 'social state of flooring' via the Social Flooring Index ...
Getting More Customers By Articulating Expectations: Sandy Smith
If you consider the negative experiences you've been exposed to and compare them to the truly delightful, ...
Designing Customer Experience: IIDA's Cheryl Durst Talks Trends
I love discussions about trends, particularly ones that affect the customer experience. I wasn't disappointed ...
Best Business Marketing Blogs of 2012 Include Flooring The Consumer!
I'm so proud! BuyerZone has just published its list of The 20 Best Business Marketing Blogs of 2012 and ...
Customer Loyalty and Satisfaction: 3 Lessons From Ace Hardware
The local retail experience fascinates me. As much as customers use online tools for research and even ...
Want More Customers? Offer Opt-in Email, Text Messages
For organizations wanting to get more customers, I recommend offering visitors and customers the option to ...
What Goes Into a Thoughtful Retail Experience?
I admire retail thoughtfulness, the kind of careful attention to details that communicates to customers that ...
Sustainability and Flooring Marketing: 'Green Should Feel Good'
' Green should feel good' appeared in the January 17-31, 2011 issue of Floor Covering Weekly. Although ...