Intuit: Innovation, Customer Experience, BRITE 13
At this year's 2013 BRITE Conference, Kaaren Hanson, Vice President of Innovation at Intuit, shared deep ...
Why Customers Want Transparency: Example Healthcare
Do you enjoy having the wool pulled over your eyes when you are shopping, while trying to make an informed ...
Does Your Content Marketing Have a Point-of-View? Patagonia's Does.
Want to experience remarkable content marketing? Check out a company with a strong point-of-view, willing to ...
Reinventing, Re-Imagining the Customer Experience
The online customer experience has become more efficient for customers than traditional retail experiences. ...
What's Ahead for the Customer Experience in 2013?
What do you think is ahead for the customer experience? Think back on 2012 and what resonated. Now look ahead ...
Social Media in Action: FLOFORM Countertops Connects With Customers
In anticipation of Surfaces 2013 and the panel discussion I am moderating titled "Social Media in Action: ...
11 Top Customer Experience Articles From Flooring The Consumer: 2012
Here follow the 11 most read customer experience articles from Flooring The Consumer in 2012.
