--- title: Flooring The Consumer Blog | Customer Experience | customer experience (5) description: customer experience | Simple Marketing Now's Flooring The Consumer blog focuses on the customer experience online and offline. (5) --- [![Simple Marketing Now](https://www.simplemarketingnow.com/hs-fs/file-2223845170-png/Simple_Dec2014/logo/simple-marketing-now-logo.png?width=180&height=83&name=simple-marketing-now-logo.png "Simple Marketing Now")](https://www.SimpleMarketingNow.com) - [Services](https://www.simplemarketingnow.com/services) - [Services](https://www.simplemarketingnow.com/services) - [>> Strategy & Direction](https://www.simplemarketingnow.com/services/strategy) - [>> Systems & Tools](https://www.simplemarketingnow.com/systems-tools-infrastructure) - [>> Execution, Content & Programs](https://www.simplemarketingnow.com/execution-content-programs) - [Case Studies](https://www.simplemarketingnow.com/case_studies) - [Case Studies](https://www.simplemarketingnow.com/case_studies) - [Website Redesign](https://www.simplemarketingnow.com/case_studies/website-redesign) - [Complete Redesign on HubSpot](https://www.simplemarketingnow.com/case_studies/website-redesign/complete-overhaul) - [Business Blogging](https://www.simplemarketingnow.com/blog) - [Blog](https://www.simplemarketingnow.com/content-talks-business-blog) - [Content Talks Business](https://www.simplemarketingnow.com/content-talks-business-blog) - [Flooring the Consumer](https://www.simplemarketingnow.com/blog/flooring-the-consumer) - [Social Flooring Index](https://www.simplemarketingnow.com/blog/social-flooring-index-blog) - [About](https://www.simplemarketingnow.com/about) - [About Us](https://www.simplemarketingnow.com/about) - [Meet the Simplifier](https://www.simplemarketingnow.com/about_us/christine_b_whittemore) - [Testimonials](https://www.simplemarketingnow.com/about_us/testimonials) - [News](https://www.simplemarketingnow.com/news) - [Resource Library](https://www.simplemarketingnow.com/resources) - [Customer Experience Articles](https://www.simplemarketingnow.com/About_Us/Christine_B_Whittemore/customer-experience-articles) - [Contact](https://www.simplemarketingnow.com/contact-us) - [Contact Us](https://www.simplemarketingnow.com/contact-us) - [Subscribe to Newsletter](https://offers.simplemarketingnow.com/join-our-monthly-enewsletter-list) # Flooring The Consumer Focusing on the Consumer Experience Online & Offline Select Category B2B Social Media brand marketing customer experience customer loyalty Digital Marketing email marketing FCW flooring blogs flooring industry This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![](https://www.simplemarketingnow.com/hs-fs/file-17379934-jpg/images/perfect-customer-experience.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/138798/Me-My-Dad-and-the-Quicken-User-Experience) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 3 Min Read ### [Me, My Dad and the Quicken User Experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/138798/Me-My-Dad-and-the-Quicken-User-Experience) How much do you think about your customer's user experience? [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore November 26, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17342298-jpg/images/blogfest-2012-tiles-sm.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/137401/customer-experience-is-still-climbing-out-bathroom-blogfest-2012) [flooring blogs](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/flooring-blogs) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 2 Min Read ### [Customer Experience is Still Climbing Out: Bathroom Blogfest 2012](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/137401/customer-experience-is-still-climbing-out-bathroom-blogfest-2012) Welcome to the 7th annual Bathroom Blogfest, focused on the customer experience! This year's theme - Still ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore October 29, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17364409-jpg/images/customer-experience-red-tape.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/137014/How-to-Lose-IBM-Customers-Preposterous-Verizon-Customer-Experience) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 1 Min Read ### [How to Lose IBM Customers: Preposterous Verizon Customer Experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/137014/How-to-Lose-IBM-Customers-Preposterous-Verizon-Customer-Experience) How to Lose a (Lot of) Customer(s) in 3 Easy Steps, or Verizon Snubs IBM We recently heard from a retired IBM ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore October 21, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17366199-jpeg/images/experts-consumers.jpeg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/135808/To-Get-More-Business-Design-Your-Experience-For-Consumers) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [FCW](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/fcw) 3 Min Read ### [To Get More Business, Design Your Experience For Consumers](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/135808/To-Get-More-Business-Design-Your-Experience-For-Consumers) [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore October 1, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17372215-jpg/images/ikea-retail-experience.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/132820/how-ikea-creates-an-apple-like-retail-experience) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 2 Min Read ### [How IKEA Creates an Apple-Like Retail Experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/132820/how-ikea-creates-an-apple-like-retail-experience) In his book The Apple Experience: Secrets to Building Insanely Great Customer Loyalty, Carmine Gallo refers ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore August 13, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17384037-jpg/images/simple-basics.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/132454/simple-marketing-at-retail-and-getting-back-to-basics) [B2B Social Media](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/b2b-social-media) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 2 Min Read ### [Simple Marketing at Retail and Getting Back to Basics](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/132454/simple-marketing-at-retail-and-getting-back-to-basics) What retail examples have you come across where businesses deliberately try, not to obsure, but rather to ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore August 6, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17354002-jpg/images/coffee-break-game-changers-2012.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/131837/SAP-Radio-Coffee-Break-with-Retail-Experience-Game-Changers) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 3 Min Read ### [SAP Radio: Coffee Break with Retail Experience Game-Changers](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/131837/SAP-Radio-Coffee-Break-with-Retail-Experience-Game-Changers) [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore July 30, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17380798-jpg/images/psfk-future-retail-2012.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/131496/psfk-s-future-of-retail-2012-intense-business-innovation) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 1 Min Read ### [PSFK's Future of Retail 2012: Intense Business Innovation](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/131496/psfk-s-future-of-retail-2012-intense-business-innovation) Do you ever wonder about the future of retail? Especially given the collision of technology - digital and ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore July 23, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![Business Innovation and Creativity Via John Cleese](https://www.simplemarketingnow.com/hs-fs/file-17376149-jpg/images/john-cleese-creativity-innovation.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/131001/business-innovation-and-creativity-via-john-cleese) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) 1 Min Read ### [Business Innovation and Creativity Via John Cleese](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/131001/business-innovation-and-creativity-via-john-cleese) Before talking about John Cleese, I want to bring up someone else. Paco Underhill has frequently referred to ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore July 17, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [3](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience/page/3) [4](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience/page/4) [5](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience/page/5) [6](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience/page/6) [7](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience/page/7) [![Simple Marketing Now](https://www.simplemarketingnow.com/hs-fs/hub/103148/file-2285012167.png?width=215&height=95&name=file-2285012167.png "Simple Marketing Now")](https://www.simplemarketingnow.com/) [Follow us on LinkedIn ](https://www.linkedin.com/company/simple-marketing-now) [Follow us on Twitter ](https://twitter.com/CBWhittemore) [Follow us on Facebook ](https://www.facebook.com/SimpleMarketingNow) #### ABOUT - [About Simple Marketing Now](https://www.simplemarketingnow.com/about_us) - [Meet the Simplifier](https://www.simplemarketingnow.com/about_us/christine_b_whittemore) - [Testimonials](https://www.simplemarketingnow.com/About_Us/testimonials) - [News](https://www.simplemarketingnow.com/news) #### SERVICES - [Inbound Marketing](https://www.simplemarketingnow.com/services/inbound-marketing) - [Digital Marketing](https://www.simplemarketingnow.com/services/digital-marketing) - [Content Marketing](https://www.simplemarketingnow.com/services/content-marketing) - [Context Marketing](https://www.simplemarketingnow.com/contextual-marketing) - [Social Media](https://www.simplemarketingnow.com/services/social-media-marketing) - [Business Blogging](https://www.simplemarketingnow.com/services/blogging) - [Pricing Packages](https://www.simplemarketingnow.com/pricing-packages-inbound-marketing) #### CONTACT - [Contact Us](https://www.simplemarketingnow.com/contact-us) - [Subscribe to Newsletter](https://offers.simplemarketingnow.com/join-our-monthly-enewsletter-list) #### Resources - [Content Talks Business Blog](https://www.simplemarketingnow.com/content-talks-business-blog) - [Flooring The Consumer Blog](https://www.simplemarketingnow.com/blog/flooring-the-consumer) - [Social Flooring Index Blog](https://www.simplemarketingnow.com/blog/social-flooring-index-blog) - [Resource Library](https://www.simplemarketingnow.com/resources) - [Cust/Experience Articles](https://www.simplemarketingnow.com/About_Us/Christine_B_Whittemore/customer-experience-articles) - [Case Studies](https://www.simplemarketingnow.com/case_studies) © 2026 Simple Marketing Now LLC [Privacy Policy](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience/page/5#)  |  [Terms of Use](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience/page/5#)