Me, My Dad and the Quicken User Experience
How much do you think about your customer's user experience?
Customer Experience is Still Climbing Out: Bathroom Blogfest 2012
Welcome to the 7th annual Bathroom Blogfest, focused on the customer experience! This year's theme - Still ...
How to Lose IBM Customers: Preposterous Verizon Customer Experience
How to Lose a (Lot of) Customer(s) in 3 Easy Steps, or Verizon Snubs IBM We recently heard from a retired IBM ...
How IKEA Creates an Apple-Like Retail Experience
In his book The Apple Experience: Secrets to Building Insanely Great Customer Loyalty, Carmine Gallo refers ...
Simple Marketing at Retail and Getting Back to Basics
What retail examples have you come across where businesses deliberately try, not to obsure, but rather to ...
PSFK's Future of Retail 2012: Intense Business Innovation
Do you ever wonder about the future of retail? Especially given the collision of technology - digital and ...
Business Innovation and Creativity Via John Cleese
Before talking about John Cleese, I want to bring up someone else. Paco Underhill has frequently referred to ...