As you know, I'm partial to customer experience stories. They generate insights about connecting with customers offline and online. They also make me pay attention to my own experiences. I hope they inspire you in 2013.
The Online Retail Experience: Ecommerce Best Practices
Best Business Marketing Blogs of 2012 Include Flooring The Consumer!
Social Media Examples: Car Dealers
MegaBus Customer Service Experience: Communication Matters
JetBlue Reinvents Airline Customer Experience
Two Small Business Marketing Ideas From Uniqlo
Customer Loyalty and Satisfaction: 3 Lessons From Ace Hardware
Zappos' Online Retail Experience: Powered By Customers
Get More Customers? Offer Opt-in Email, Text Messages
Happiness and Customer Experience: Interview with Bernd Schmitt
DSW: a Retail Experience for Shoe Lovers
Thanks for reading!
Happy 2013!