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Flooring The Consumer Blog

Exploring the Customer Experience In-Store & Online

11 Tips for Creating Unforgettable Flooring Experiences

Posted by Christine B. Whittemore on Feb 27, 2018 8:30:00 AM

This is a 8 minute read.

How do you go about creating unforgettable flooring experiences for your customers? Does it involve surrounding them with the right level of attention and professionalism to ensure they are delighted not just with their purchase, but also with how that product looks and functions once installed?

In this article, I'm borrowing from flooring industry guru, Tom Jennings, to bring you 11 tips to wholeheartedly embrace if you're serious about standing out in the marketplace. Whether you're in the flooring business or another, these tips are sure to make you more mindful of the interactions you have with your own customers.

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Topics: customer experience, retail experience, flooring industry