--- title: Flooring The Consumer Blog | Customer Experience | customer loyalty description: customer loyalty | Simple Marketing Now's Flooring The Consumer blog focuses on the customer experience online and offline. --- [![Simple Marketing Now](https://www.simplemarketingnow.com/hs-fs/file-2223845170-png/Simple_Dec2014/logo/simple-marketing-now-logo.png?width=180&height=83&name=simple-marketing-now-logo.png "Simple Marketing Now")](https://www.SimpleMarketingNow.com) - [Services](https://www.simplemarketingnow.com/services) - [Services](https://www.simplemarketingnow.com/services) - [>> Strategy & Direction](https://www.simplemarketingnow.com/services/strategy) - [>> Systems & Tools](https://www.simplemarketingnow.com/systems-tools-infrastructure) - [>> Execution, Content & Programs](https://www.simplemarketingnow.com/execution-content-programs) - [Case Studies](https://www.simplemarketingnow.com/case_studies) - [Case Studies](https://www.simplemarketingnow.com/case_studies) - [Website Redesign](https://www.simplemarketingnow.com/case_studies/website-redesign) - [Complete Redesign on HubSpot](https://www.simplemarketingnow.com/case_studies/website-redesign/complete-overhaul) - [Business Blogging](https://www.simplemarketingnow.com/blog) - [Blog](https://www.simplemarketingnow.com/content-talks-business-blog) - [Content Talks Business](https://www.simplemarketingnow.com/content-talks-business-blog) - [Flooring the Consumer](https://www.simplemarketingnow.com/blog/flooring-the-consumer) - [Social Flooring Index](https://www.simplemarketingnow.com/blog/social-flooring-index-blog) - [About](https://www.simplemarketingnow.com/about) - [About Us](https://www.simplemarketingnow.com/about) - [Meet the Simplifier](https://www.simplemarketingnow.com/about_us/christine_b_whittemore) - [Testimonials](https://www.simplemarketingnow.com/about_us/testimonials) - [News](https://www.simplemarketingnow.com/news) - [Resource Library](https://www.simplemarketingnow.com/resources) - [Customer Experience Articles](https://www.simplemarketingnow.com/About_Us/Christine_B_Whittemore/customer-experience-articles) - [Contact](https://www.simplemarketingnow.com/contact-us) - [Contact Us](https://www.simplemarketingnow.com/contact-us) - [Subscribe to Newsletter](https://offers.simplemarketingnow.com/join-our-monthly-enewsletter-list) # Flooring The Consumer Focusing on the Consumer Experience Online & Offline Select Category B2B Social Media brand marketing customer experience customer loyalty Digital Marketing email marketing FCW flooring blogs flooring industry This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![](https://www.simplemarketingnow.com/hs-fs/file-17364409-jpg/images/customer-experience-red-tape.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/137014/How-to-Lose-IBM-Customers-Preposterous-Verizon-Customer-Experience) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 1 Min Read ### [How to Lose IBM Customers: Preposterous Verizon Customer Experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/137014/How-to-Lose-IBM-Customers-Preposterous-Verizon-Customer-Experience) How to Lose a (Lot of) Customer(s) in 3 Easy Steps, or Verizon Snubs IBM We recently heard from a retired IBM ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore October 21, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17376938-jpg/images/loyalty-marketing-blogs.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/135382/customer-loyalty-5-marketing-blogs-to-follow) [B2B Social Media](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/b2b-social-media) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 1 Min Read ### [Customer Loyalty: 5 Marketing Blogs to Follow](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/135382/customer-loyalty-5-marketing-blogs-to-follow) I had a nice surprise when I came across an article from Terrapinn's Total Customer Blog - which focuses on ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore September 24, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17372215-jpg/images/ikea-retail-experience.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/132820/how-ikea-creates-an-apple-like-retail-experience) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 2 Min Read ### [How IKEA Creates an Apple-Like Retail Experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/132820/how-ikea-creates-an-apple-like-retail-experience) In his book The Apple Experience: Secrets to Building Insanely Great Customer Loyalty, Carmine Gallo refers ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore August 13, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17382169-jpg/images/schmitt.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/124906/happiness-and-customer-experience-interview-with-bernd-schmitt) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 3 Min Read ### [Happiness and Customer Experience: Interview with Bernd Schmitt](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/124906/happiness-and-customer-experience-interview-with-bernd-schmitt) During BRITE '12, Columbia Business School Professor Bernd Schmitt introduced "Happy Customers Everywhere", ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore April 30, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![](https://www.simplemarketingnow.com/hs-fs/file-17346931-jpg/images/buy-fresh-buy-local.jpg) ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/118379/customer-loyalty-and-satisfaction-3-lessons-from-ace-hardware) [customer experience](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-experience) [customer loyalty](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty) 1 Min Read ### [Customer Loyalty and Satisfaction: 3 Lessons From Ace Hardware](https://www.simplemarketingnow.com/blog/flooring-the-consumer/bid/118379/customer-loyalty-and-satisfaction-3-lessons-from-ace-hardware) The local retail experience fascinates me. As much as customers use online tools for research and even ... [![Picture of Christine B. Whittemore](https://app.hubspot.com/settings/avatar/75dc84f6cccb485d73b936765d65fb57) Christine B. Whittemore February 20, 2012 ](https://www.simplemarketingnow.com/blog/flooring-the-consumer/author/christine-b-whittemore) [![Simple Marketing Now](https://www.simplemarketingnow.com/hs-fs/hub/103148/file-2285012167.png?width=215&height=95&name=file-2285012167.png "Simple Marketing Now")](https://www.simplemarketingnow.com/) [Follow us on LinkedIn ](https://www.linkedin.com/company/simple-marketing-now) [Follow us on Twitter ](https://twitter.com/CBWhittemore) [Follow us on Facebook ](https://www.facebook.com/SimpleMarketingNow) #### ABOUT - [About Simple Marketing Now](https://www.simplemarketingnow.com/about_us) - [Meet the Simplifier](https://www.simplemarketingnow.com/about_us/christine_b_whittemore) - [Testimonials](https://www.simplemarketingnow.com/About_Us/testimonials) - [News](https://www.simplemarketingnow.com/news) #### SERVICES - [Inbound Marketing](https://www.simplemarketingnow.com/services/inbound-marketing) - [Digital Marketing](https://www.simplemarketingnow.com/services/digital-marketing) - [Content Marketing](https://www.simplemarketingnow.com/services/content-marketing) - [Context Marketing](https://www.simplemarketingnow.com/contextual-marketing) - [Social Media](https://www.simplemarketingnow.com/services/social-media-marketing) - [Business Blogging](https://www.simplemarketingnow.com/services/blogging) - [Pricing Packages](https://www.simplemarketingnow.com/pricing-packages-inbound-marketing) #### CONTACT - [Contact Us](https://www.simplemarketingnow.com/contact-us) - [Subscribe to Newsletter](https://offers.simplemarketingnow.com/join-our-monthly-enewsletter-list) #### Resources - [Content Talks Business Blog](https://www.simplemarketingnow.com/content-talks-business-blog) - [Flooring The Consumer Blog](https://www.simplemarketingnow.com/blog/flooring-the-consumer) - [Social Flooring Index Blog](https://www.simplemarketingnow.com/blog/social-flooring-index-blog) - [Resource Library](https://www.simplemarketingnow.com/resources) - [Cust/Experience Articles](https://www.simplemarketingnow.com/About_Us/Christine_B_Whittemore/customer-experience-articles) - [Case Studies](https://www.simplemarketingnow.com/case_studies) © 2026 Simple Marketing Now LLC [Privacy Policy](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty#)  |  [Terms of Use](https://www.simplemarketingnow.com/blog/flooring-the-consumer/topic/customer-loyalty#)