What's Ahead for the Customer Experience in 2013?
What do you think is ahead for the customer experience? Think back on 2012 and what resonated. Now look ahead ...
Social Media in Action: FLOFORM Countertops Connects With Customers
In anticipation of Surfaces 2013 and the panel discussion I am moderating titled "Social Media in Action: ...
11 Top Customer Experience Articles From Flooring The Consumer: 2012
Here follow the 11 most read customer experience articles from Flooring The Consumer in 2012.
Me, My Dad and the Quicken User Experience
How much do you think about your customer's user experience?
Customer Experience is Still Climbing Out: Bathroom Blogfest 2012
Welcome to the 7th annual Bathroom Blogfest, focused on the customer experience! This year's theme - Still ...
How to Lose IBM Customers: Preposterous Verizon Customer Experience
How to Lose a (Lot of) Customer(s) in 3 Easy Steps, or Verizon Snubs IBM We recently heard from a retired IBM ...
Customer Loyalty: 5 Marketing Blogs to Follow
I had a nice surprise when I came across an article from Terrapinn's Total Customer Blog - which focuses on ...