JetBlue Reinvents Airline Customer Experience
Have you flown JetBlue yet? I had my first experience with the airline last week traveling to and from ...
Connecting With Customers: 4 Tips Based on Surfaces Highlights
Although about Surfaces 2011, the insights captured in this Floor Covering Weekly article, published in the ...
DSW: a Retail Experience for Shoe Lovers
The DSW - aka Designer Shoe Warehouse - retail experience focuses intensely on conveniently bringing together ...
Zappos' Online Retail Experience: Powered By Customers
Zappos' website - aka its online retail experience - strikes me as being 'powered by customers'. Would you ...
Getting More Customers By Articulating Expectations: Sandy Smith
If you consider the negative experiences you've been exposed to and compare them to the truly delightful, ...
Designing Customer Experience: IIDA's Cheryl Durst Talks Trends
I love discussions about trends, particularly ones that affect the customer experience. I wasn't disappointed ...
Customer Loyalty and Satisfaction: 3 Lessons From Ace Hardware
The local retail experience fascinates me. As much as customers use online tools for research and even ...
Want More Customers? Offer Opt-in Email, Text Messages
For organizations wanting to get more customers, I recommend offering visitors and customers the option to ...
What Goes Into a Thoughtful Retail Experience?
I admire retail thoughtfulness, the kind of careful attention to details that communicates to customers that ...