Happy Friday! Before I get to this week's Retail Experience in the News, I want to share a few thoughts...
I'm noticing more experimentation taking place at retail and I consider it exciting. Retail has expanded beyond brick and mortar to embrace digital.
Furthermore, social + digital is transforming many business websites into spaces that have more in common with retail. The customer experience matters online regardless of the type of business.
While you're pondering, here are the Retail Experience in the News links for 3/23/12.
Retail Experience Ideas
Retail Experience and the Consumer
Integrating offline/Online Retail Experience
Gap's social media policy a guide for other companies. The clothier gives its 134,000 employees a no-nonsense policy. Here are some highlights you might want to adopt.