What does a Bathroom Blogfest have to do with customer experience? Both are inextricably linked!

I got started in social media and blogging because of my fascination with the customer experience, particularly as it expressed itself at retail. It led me to launch Flooring The Consumer in June of 2006.

Just a few months later, Susan Abbott and Stephanie Weaver, two customer experience experts, approached me about taking part in the first ever Bathroom Blogfest.  The purpose: to draw attention to and celebrate truly remarkable instances of customer experience. Since bathrooms often get short shrift, glorious ones tend to indicate true commitment to extraordinary customer experience.

Here we are in 2011 and the sixth annual Bathroom Blogfest is about to start. From October 24 through 28, 2011, you will hear and read about extraordinary bathrooms from a range of talented bloggers.

The theme this year is... "Climbing Out".

Many ideas come to mind when I consider "Climbing Out". Is it the same for you?

What's most fun about Bathroom Blogfest is that each participant gets to interpret the theme and address it from the perspective of each's area of interest. The range of interpretations will certainly surprise you.

If you'd like perspective, I invite you to read my recent article for UX Magazine titled "It's Time to Climb Out and Rethink the User Experience!"

You might also want to check out the Bathroom Blogfest site to read what has been published in past Bathroom Blogfests.

Will you let me know what comes to mind when you think about 'climbing out'? How do you to deliver outstanding customer experiences? How have bathrooms fit in?

Stay tuned for more about Bathroom Blogfest 2011!